# Canada Life fax numbers for individual disability and complaints

Find Canada Life’s individual disability claim fax and its separate Complaints Office fax.

Country: Canada
Category: Insurance
Last reviewed: 2026-10-04 (published sources, not a test transmission)

## Which Canada Life fax number should I use?

Use the individual disability route for form K891. A complaint about service or handling belongs with the Complaints Office. Workplace group disability claims need the destination specified by the group plan, not the individual-policy fax.

## Individual disability claims

Fax: +1 204 946 4030
E.164: +12049464030

Individual disability claims at Canada Life.

Use only when: Individual disability claims and complaints go to different teams. Workplace disability claims use the office specified by your group plan.

[Canada Life: official contact or submission instructions](https://www.canadalife.com/content/dam/canadalife/documents/forms/individual-customer-forms/english/disability-initial-claim-form-K891.pdf) — reviewed 2026-10-04

## Complaints Office

Fax: +1 855 317 9241
E.164: +18553179241

Toll-free number; service and international charges may still apply.

Complaints Office at Canada Life.

Use only when: For complaints addressed to the Complaints Office, not a new disability claim.

[Canada Life: official contact or submission instructions](https://www.canadalife.com/support/consumer-information/complaints-office.html) — reviewed 2026-10-04

## What to include in your fax to Canada Life

For individual disability, complete K891 and its supporting-document checklist. For a complaint, explain the issue, identify the policy or case and state the response you are seeking.

## Check the destination and prepare your cover page

Name the Canada Life department, your contact person if known, the document title and the total page count. Provide a callback number. Put personal, policy or account details only where the recipient’s form requires them.

Check the official source and recipient instructions before sending. A reviewed source confirms a published number, not live availability.

## Confirm delivery and follow up with Canada Life

These are fax destinations, not voice support lines. Keep the transmission result and a copy of the documents. Confirm with the receiving department that the packet is complete and can be processed; a delivery receipt does not establish acceptance or a decision. Check with that department before sending a duplicate.

## How to fax Canada Life without a fax machine

Prepare a legible PDF, verify the department and number, review the pages and authorize sending. DearFax supports [online sending](https://dearfax.com/send-fax-online) and workflows with [ChatGPT](https://dearfax.com/chatgpt) or [Codex](https://dearfax.com/codex) through [MCP](https://dearfax.com/mcp). Retain the transmission result.

## Frequently asked questions

### What Canada Life fax number should I use?

Individual disability claims: +1 204 946 4030. Complaints Office: +1 855 317 9241. Use the individual disability route for form K891. A complaint about service or handling belongs with the Complaints Office. Workplace group disability claims need the destination specified by the group plan, not the individual-policy fax.

### Can I use Canada Life’s individual disability fax for a workplace claim?

A workplace claim must follow its group plan’s instructions. The listed individual disability destination is based on form K891 and should not be assumed to cover group benefits.

### What documents can I fax to Canada Life?

For individual disability, complete K891 and its supporting-document checklist. For a complaint, explain the issue, identify the policy or case and state the response you are seeking.

### What should I put on a fax cover page for Canada Life?

Name the Canada Life department, your contact person if known, the document title and the total page count. Provide a callback number. Put personal, policy or account details only where the recipient’s form requires them.

### How can I fax Canada Life without a fax machine?

Prepare your documents as a legible PDF and confirm the recipient’s submission requirements. You can use DearFax in your browser or prepare the fax with ChatGPT or Codex through MCP. Review the number and pages before authorizing the send, then keep the transmission result. Delivery does not confirm that the recipient accepted or processed your request.

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