# Citizens Bank fax numbers for military and mortgage assistance

Find Citizens faxes for SCRA benefits, mortgage assistance and permission to take a financed vehicle abroad.

Country: United States
Category: Financial
Last reviewed: 2026-10-04 (published sources, not a test transmission)

## Which Citizens Bank fax number should I use?

Military benefit requests, mortgage loss mitigation and an auto out-of-country permission request are different tasks. Choose the destination matching the form. Other loan documents need their own return instructions, including any requirement for mail or originals.

## Military Assistance Team (SCRA)

Fax: +1 855 872 1791
E.164: +18558721791

Toll-free number; service and international charges may still apply.

Documents requested for SCRA military benefits.

Use only when: Use this line only for the named department and document type. Follow the current official form if its return instructions differ.

[Citizens Bank — form and contact instructions](https://www.citizensbank.com/about-us/community/military.aspx) — reviewed 2026-10-04

## Loss Mitigation (mortgage assistance)

Fax: +1 888 777 1631
E.164: +18887771631

Toll-free number; service and international charges may still apply.

Return the assistance application and its supporting financial documents.

Use only when: Use this line only for the named department and document type. Follow the current official form if its return instructions differ.

[Citizens Bank — form and contact instructions](https://www.citizensbank.com/loans/mortgage-trouble-making-payments.aspx) — reviewed 2026-10-04

## Auto loan out-of-country permission letter

Fax: +1 877 362 6343
E.164: +18773626343

Toll-free number; service and international charges may still apply.

A request for permission to take a financed vehicle outside the country.

Use only when: Use this line only for the named department and document type. Follow the current official form if its return instructions differ.

[Citizens Bank — form and contact instructions](https://www.citizensbank.com/about-us/community/military.aspx) — reviewed 2026-10-04

## What to include in your fax to Citizens Bank

Use the mortgage assistance checklist for a hardship packet. For military benefits or taking a financed vehicle abroad, include the orders, insurance or other evidence Citizens requests for that process.

## Check the destination and prepare your cover page

Name the processing department and the exact form or request. Include the account or case reference required by the instructions, a callback number and the page count. A cover page does not replace a signature, identity check or original document required by the form.

Check the official source and recipient instructions before sending. A reviewed source confirms a published number, not live availability.

## Confirm delivery and follow up with Citizens Bank

These are fax destinations, not voice support lines. Keep the transmission result and a copy of the documents. Confirm with the receiving department that the packet is complete and can be processed; a delivery receipt does not establish acceptance or a decision. Check with that department before sending a duplicate.

## How to fax Citizens Bank without a fax machine

Prepare a legible PDF, verify the department and number, review the pages and authorize sending. DearFax supports [online sending](https://dearfax.com/send-fax-online) and workflows with [ChatGPT](https://dearfax.com/chatgpt) or [Codex](https://dearfax.com/codex) through [MCP](https://dearfax.com/mcp). Retain the transmission result.

## Frequently asked questions

### What Citizens Bank fax number should I use?

Military Assistance Team (SCRA): +1 855 872 1791. Loss Mitigation (mortgage assistance): +1 888 777 1631. Auto loan out-of-country permission letter: +1 877 362 6343. Military benefit requests, mortgage loss mitigation and an auto out-of-country permission request are different tasks. Choose the destination matching the form. Other loan documents need their own return instructions, including any requirement for mail or originals.

### Can I use Citizens’ mortgage assistance fax for an auto travel permission request?

No. The directory lists a separate auto out-of-country permission destination. Use the instructions for the financed vehicle rather than the mortgage hardship process.

### What documents can I fax to Citizens Bank?

Use the mortgage assistance checklist for a hardship packet. For military benefits or taking a financed vehicle abroad, include the orders, insurance or other evidence Citizens requests for that process.

### What should I put on a fax cover page for Citizens Bank?

Name the processing department and the exact form or request. Include the account or case reference required by the instructions, a callback number and the page count. A cover page does not replace a signature, identity check or original document required by the form.

### How can I fax Citizens Bank without a fax machine?

Prepare your documents as a legible PDF and confirm the recipient’s submission requirements. You can use DearFax in your browser or prepare the fax with ChatGPT or Codex through MCP. Review the number and pages before authorizing the send, then keep the transmission result. Delivery does not confirm that the recipient accepted or processed your request.

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