Humana: Grievance and Appeals Department
Toll-freeSubmit the complaint or appeal for the plan and request type named here.
Find Humana’s Grievance and Appeals Department fax for the member request form.
Submit the complaint or appeal for the plan and request type named here.
Identify whether you are making a complaint about service or asking Humana to reconsider a decision. Use the form and destination that apply to the member’s plan, and check any notice for its response deadline and urgent-review instructions.
Send the grievance or appeal form with a clear explanation of the issue. Relevant receipts, medical records or a clinician’s letter can support the request when the form calls for them.
Name the receiving claims or appeals team and the request type. Include the policy, member or claim reference where the form asks for it, a callback number and the total page count. Put medical evidence in the required attachments rather than the cover summary.
Open the official source above and check the current instructions. A reviewed source confirms a published number, not live availability. Toll-free numbers can still incur sending-service or international charges.
Keep the transmission result and a copy of the documents. Confirm with the receiving department that the packet is complete and can be processed; a delivery receipt does not establish acceptance or a decision. These are fax destinations, not voice support lines. Check with Humana before sending a duplicate.
Prepare a legible PDF, confirm the department and number, and review all pages before authorizing the fax. With DearFax, you can send online or prepare a workflow through ChatGPT, Codex and MCP. Save the transmission result with your records.
Frequently asked questions