Claims information
Toll-freeClaims information submitted through Unum’s employee benefits support route.
Unum
Find Unum fax numbers for claims information and the individual disability claim packet.
InsuranceUnited StatesLast reviewed
Individual disability claims
Toll-freeStatements and authorizations in the individual disability claim packet.
Which Unum fax number should I use?
Unum’s employee support page gives a general claims-information destination. Its individual disability packet specifies a separate fax. Use the return instructions on your claim form when they differ.
What to include in your fax to Unum
For individual disability, complete the claimant statement, occupation information and authorizations requested in the packet. The treating physician completes the attending physician statement.
Check the destination and prepare your cover page
Identify the claims team, policy or claim reference requested on your form, callback number and page count. Keep medical evidence in the packet.
Open the official source above and check the current instructions. A reviewed source confirms a published number, not live availability. Toll-free numbers can still incur sending-service or international charges.
Confirm delivery and follow up with Unum
Keep the transmission result and a copy of the documents. Confirm with the receiving department that the packet is complete and can be processed; a delivery receipt does not establish acceptance or a decision. These are fax destinations, not voice support lines. Check with Unum before sending a duplicate.
How to fax Unum without a fax machine
Prepare a legible PDF, confirm the department and number, and review all pages before authorizing the fax. With DearFax, you can send online or prepare a workflow through ChatGPT, Codex and MCP. Save the transmission result with your records.
Frequently asked questions
Unum fax questions
Claims information: +1 800 447 2498. Individual disability claims: +1 866 562 4794. Unum’s employee support page gives a general claims-information destination. Its individual disability packet specifies a separate fax. Use the return instructions on your claim form when they differ.
Use the number on the physician statement or case instructions. The individual disability packet linked here specifies its own destination; a general claims number does not replace those instructions.
For individual disability, complete the claimant statement, occupation information and authorizations requested in the packet. The treating physician completes the attending physician statement.
Identify the claims team, policy or claim reference requested on your form, callback number and page count. Keep medical evidence in the packet.
Prepare your documents as a legible PDF and confirm the recipient’s submission requirements. You can use DearFax in your browser or prepare the fax with ChatGPT or Codex through MCP. Review the number and pages before authorizing the send, then keep the transmission result. Delivery does not confirm that the recipient accepted or processed your request.